Modernizing Identity Security and Bot Protection for a Digital Platform

The client is an enterprise organization operating a public-facing digital platform used by a large and diverse user base. The platform supports account registration, authentication, and ongoing access to sensitive application functionality, making identity security and availability critical to both user trust and business operations.

As usage grew, leadership recognized the need to strengthen authentication, reduce security risk, and protect the platform from automated attacks—without introducing unnecessary friction for legitimate users.

The client’s existing authentication model relied on a homegrown login service and reusable PINs. While functional, this approach introduced growing risks and operational overhead as the platform scaled.

Key challenges included:

• Elevated data governance and security risk tied to custom-built authentication

• Vulnerability to password failures, brute force attacks, and system flooding

• Reusable, free-form PINs that increased exposure and administrative burden

• Limited protection against automated bots and hostile takeover attempts

• The need to improve security posture while preserving a positive user experience

The organization needed a more robust, enterprise-grade identity solution that could serve as a secure front gate for all platform access.

Connective partnered with the client to design and demonstrate a modern identity and security architecture focused on risk reduction, scalability, and usability.

The engagement centered on:

• Replacing the legacy, homegrown login service with an off-the-shelf identity platform

• Establishing a single, secure verification point for user credentials and access tokens

• Introducing multi-factor authentication (MFA) for both new and existing users

• Redesigning registration and login flows to support layered identity validation

• Implementing bot mitigation controls, including CAPTCHA and rate limiting

Connective emphasized a phased, user-aware rollout—ensuring security improvements could be introduced without disrupting existing users or critical workflows.

• A modern identity service serving as the central authentication authority

• Multi-factor authentication flows for new users, existing users, and password resets

• System-generated, randomized registration PINs with optional administrative prefixes

• Automated PIN expiration and regeneration to reduce long-term exposure

• Bot protection through CAPTCHA and rate limiting to block automated attacks

• Clear, documented authentication flows supporting registration, login, and recovery

Rather than simply hardening security, the solution balanced protection with usability—raising the perimeter without creating unnecessary friction.

• Reduced identity-related security risk and data governance exposure

• Stronger defenses against bots, brute force attacks, and system abuse

• Lower operational overhead compared to maintaining a custom authentication system

• Improved consistency and reliability across user authentication flows

• A scalable identity foundation aligned with future security and compliance needs

By replacing bespoke authentication with an enterprise-grade identity platform and layered security controls, Connective helped the client strengthen its digital perimeter—protecting users and systems while maintaining a seamless experience.